Shipping & Returns
Shipping & Returns
Delivery and Warranty
USA Shipments (Domestic)
Be unbeweaveable strives to deliver the order within 1-3 working days
(USPS Priority Mail) if in stock for Domestic orders. Please keep in mind that when choosing *Free shipping it might take longer. Express options can be selected as well for Domestic orders. All shipments are sent with US Post Office (USPS). Please note that all tracking numbers are being provided per email by Pitney Bowes.
International orders may take around 10 working days ( USPS International Mail) if in stock for International orders. Express options could be selected only on request for International orders.
All shipments are sent with US Post Office (USPS). Please note that all tracking numbers are being provided per email by Pitney Bowes.
It is important to provide the correct shipping address and to keep track of your package by using the provided tracking code. Please check your spam mail as well. If a parcel is not delivered or picked up at a collection point, Be unbeweaveable is entitled to charge additional fees for the return costs to Be unbeweaveable. If the incorrect address was provided Be unbeweaveable is also not responsible for any additional costs to redeliver the package or when the package is wrongfully delivered and cannot be retrieved.
Please be aware that Be unbeweaveable is not responsible for any extra costs the customs in your country could charge for an international package. Please contact the customs department in your country for more information. Please be aware that if a package get lost Be unbeweaveable will do all possible to resolve the problem. Please note you can ask to add a signature upon arrival or add extra insurance options.
Please note that due to COVID-19 especially International shipping can take longer than usual. Be unbeweaveable is not responsible for extended delivery times due to this worldwide pandemic. Please contact the shipping Agency for any specific information. Be unbeweaveable is only able to see the information displayed after entering the designated tracking code.
Having a high quality standard is very important within our company for the products that we sell. If a product does not meet your expectations, please contact us via Info@be-unbeweaveable.com
You can also reach us at business hours at +1(305)748-3468 for the United States of America
After evaluation of the product by Be unbeweaveable and/ or the manufacturer we will decide whether the product will be repaired or replaced. This warranty applies only to products that have been maintained properly. See the document ”Tips to keep your Hair, Wig and Closure/Frontal unbeweaveable’ ‘under the heading’ ‘Haircare’
Please note that the complaint will be marked as settled when advise given by Be unbeweaveable is not being followed by the customer
After making Be unbeweaveable aware of a complaint, there will be a 1 week timeframe starting from the day of the complaint to come to a solution. It’s important that any agreements regarding to making a call appointment or delivering additional evidence will be fulfilled by the customer within a week. Or the complaint will be marked as settled
Exchanges and Returns
1. Exchange conditions
From the date of delivery you have a period of 2 days to check and evaluate the product. If the product does not meet your expectations you can exchange the product. Please note to contact Be unbeweaveable by letter or mail first about the complaint, exchanges will only be accepted if permission is given by Be unbeweaveable. Please note we offer store credit, in order to receive credit for your exchange the hair must be in the same condition as when you received it.
– Must be within 2 days after receival.
– The product must be complete
– The product must be undamaged
– The product must be in its original condition and package/labels attached
– Excluded for exchanges or deposit refunds are special orders/ custom orders specifically requested by the customer.
– The hair must not be chemically treated:
Hair Extensions that are chemically treated are no longer Raw. Be unbeweaveable is not liable for damage to hair extensions that have been caused due to any form of chemical treatment.
It is possible to exchange your order for the same product in a different structure, color or length.
Please note that already worn hair extensions cannot be returned and exchanged for hygienic reasons.
The exchange costs are the responsibility of the customer, please ensure adequate postage, we strongly recommend you include insurance in case of any carrier issues. The processing of an exchange may take several days.
Please note that all website purchases are final. We don’t offer refunds only store credit or exchanges if all exchange conditions are met.
Please Read all additional important information
5. IMPORTANT RAW HAIR NOTE
Please note that all hair is Raw and not chemically processed. Meaning that every Bundle/Closure/Frontal can slightly be different in Color or Texture. We do our best to match all Bundles/Closures/Frontals perfectly as possible. Keep this also in mind while placing separate hair orders to be worn in same wig/weave installment. Be unbeweaveable is not responsible for difference in Texture/ Color especially while placing separate hair orders. Please ask if you have any questions.
6. IMPORTANT CLOSURE AND FRONTAL NOTE
Please note that the lace is not initially made to be bleached. Bleach makes just like hair also the lace weaker. This can sometimes result in hair appearing in the inside of the lace. Please be aware of this when buying ready to ship wigs or placing your custom order. Please ask if you have any questions.
7. IMPORTANT CUSTOM WIG NOTE
Please note that all Custom Wigs are Final Sale. It’s the customers responsibility to follow the given instructions in order to provide the correct head measurements.
8. IMPORTANT WIG WORKSHOP NOTE
Please note that all deposits for the wig workshops are not refundable. Please make also sure that you are available on the selected date, since this time is exclusively booked for you. In case of rescheduling you will have to pay the full fee first.
9. IMPORTANT NATURAL HAIR CARE KIT NOTE
Please note that all Natural Hair Care Kits are final sale due to hygenic reasons. For customers outside the USA there is a specific shipping charge. This is stated in the product information and also stated as International ‘Natural Hair Care Kit’ shipping at the check out. Please note that it is important to select the correct shipping. The Natural Hair Care Kit cannot be shipped untill the shipping cost are fulfilled. No cancellations are being made when the incorrect shipping option is selected.